After much research, I chose to stay at Meriton (Herschel St) for three nights. The price was excellent and afforded quality accommodation, which was very clean and modern and included daily servicing. The kitchenette and laundry were beautifully convenient and well appointed. The bed was very comfortable and all facilities worked well. Although the gym was small and not overly well equipped, it was fabulous to have access to some fitness equipment. There was also a small pool, however I didn't use it.
What stood out for me was the customer service. My request for a quiet room away from lifts and preferably with a view was met (beautiful view across the river), and whenever I contacted Reception by phone or in person (seeking directions, suggestions for a healthy nearby cafe, clarification of washing machine instructions), the response was always helpful and friendly. Some hotels can give off an air of superiority, however Meriton staff were just lovely. Even a request for extra towels was met promptly and generously. I will definitely return and warmly recommend it to others.
Wonderful place to stay. Very spacious and modern. Excellent views of the river and city. Central location for all transport and restaurants and entertainment. We were able to walk over the bridge to see the Lion King show at QPAC and on to South Bank. We will definitely stay here again on our next visit to Brisbane.
Was the most professional and personal service ever experienced from a hotel in Brisbane. I take the family to Brisbane for a getaway up to 6 times a year and have done for a number of years and this is the first stay at Meriton, Herschel St. It was 5 stars plus from the moment I turned up to checking out. Facilities were first class, Room was just stunning and the views from our room were nothing short of magical and found the kids looking at the view more than a tv. Would and will be recommending it to all clients, friends & family without any hesitation. Thank you Meriton & staff and hope to visit again soon.
I spent the night of 11th October in your apartments, checked in at 6pm and out very early morning 12th October. The young woman who looked after me on check in was so helpful and accommodating in every way. As I am an older woman and on my own, I was rather apprehensive about getting to the transit centre for a very early morning departure.
The same young lady arranged for your security man to walk me over to Roma St.
I wanted to pass on my sincere thanks to your establishment and the staff who were so very kind to me on this overnight stay.
I will most definitely be recommending the Meriton to all my family and friends, Sincere thanks,
This is my first time staying here in the apartments, and I have been absolutely blown away with everything Meriton has to offer. The room was so clean and amazing - got the perfect view of the Brisbane River. Reception has been wonderful (many thanks to both Jordan's - the first to tell me where the closest Coles was and the other who tracked down my dinner. Awesome job guys!). I will most definitely be staying here again.
I had a lovely stay at your beautiful apartments in Herschel Street. I would like to make a special mention of Jordan on reception.
His friendly smile and great service made him a standout - though everyone was very professional in their attention.
My apartment was serviced beautifully - and the end result is that I shall always look for a Meriton Apartment wherever I stay from now on. Thankyou so much! I also received great value for money.
Dear Management of Meriton,
I was a guest at your apartment last July and decided to choose Meriton (Herschel) again during my recent visit.
It is the great location and well renovated room at Herschel, and the wonderful reception team that brought myself and wife back to your apartment for this Brisbane visit.
My recent stay at your apartment has experienced the next level of satisfaction from your reception team (19 - 23 Jul, 26-27 Jul).
Your team always show cheerfulness which is important, especially to guests who arrived after long flights and allow early checkin to rest.
I would like to especially commend one of your reception staff by the name of Kayla (did not get her full name).
She took the extra mile to help me in a email problem, which I needed to forward to Meriton to assist to print some urgent mails.
She did this cheerfully and successfully printed the documents in time for me.
I will certainly recommend to friends and associates to consider Meriton (Herschel) as their first priority hotel/apartment, for their future visit to Brisbane.
This was my 5th stay at Meriton Herschel Street, Brisbane and I cannot fault anything. The staff are so friendly and helpful especially Kayla on front reception. The rooms and beds are very comfortable and being so close to the train station and city is great.
I just wanted to say that I truly enjoyed staying at your apartments in Hershel Street last week. The staff members (especially Nicha and Jermiah - Plus another young male on over the weekend) were just brilliant and so very helpful.
The rooms were just beautiful. My only suggestion would be some sort of seal for the shower as we couldn't stop the water running out on to the bathroom floor.
Thanks so much!
I'm always impressed with Meriton apartments. They are always clean, well appointed and the beds are comfortable which provides a really good nights sleep!! Thankyou!
Each and every meriton Apartment we have stayed in, has been spacious, contemporary in it's styling and furnishing and has represented much better value than a typical Hotel Room. Even when we are not travelling with family or other guests, we prefer to book an apartment for the extra space and features that you get compared to a Hotel Room.