Terms and conditions
Please read these booking terms and conditions carefully as they incorporate the basis upon which bookings are accepted by Meriton Serviced.
SPECIFIC APARTMENT / FLOORS CANNOT BE GUARANTEED.
UNFORTUNATELY WE CAN NOT ACCEPT SAME DAY BOOKINGS MADE AFTER 19:00HRS (7pm) SYDNEY (AEST) TIME.
PRICES AND GST:
Prices are quoted in Australian dollars and are on a per apartment per night basis. The rates are subject to change without notice until booking is paid in full. All prices include 10% GST.
HOW TO BOOK:
Reservations can be made online at www.stayMSA.com or by calling +61 2 9277 1111 (1800 214 822 Toll Free Aust) or (0800 556 691 Toll Free NZ). For further information please contact either the property direct or our central reservations office.
Meriton Serviced Apartments will not guarantee or confirm a booking or reservation made more than 365-days (1-Year) prior to arrival. Requests and booking expression of interests can be registered; however no guarantee on availability or rate can be made. Meriton reserves the right to reject with reasonable notice any and all bookings made beyond 365-days.
Full payment is to be made on arrival during the check-in process. Payment will be require for the full stay (accommodation value) and the additional security bond.
- Valid photo identification is required to check-in, regardless of method of payment.
- Payment can be made via cash, credit card or EFTPOS. We only accept cash for arrivals between 7am - 10pm.
- The card holder must be present with the credit/debit card on arrival to make the payment.
- Please note that all amounts shown by the hotel on our confirmation and registration card are in Australian Dollars.
- Accepted credit cards are Visa, MasterCard, China Union Pay, Diners and American Express.
- A 2% credit card fee applies to payments made for bookings made online (excludes direct booking made via our own website). You may wish to change your payment choice on arrival to cash or EFTPOS to avoid the fee.
ARRIVAL / DEPARTURE:
Check-in time: after 14:00 (2pm)
Check-out time: prior to 10:00 (10am)
Late check-out after 10:00am - an extra night’s rate will be charged, subject to availability.
Minimum lengths of stay apply during special event periods, as determined by Meriton Serviced Apartments.
All Meriton Serviced Apartments are NON SMOKING. Some apartments have outdoor balcony areas and ashtrays are provided for smoking.
Meriton Serviced Apartments maximum apartment configuration for all guests / bookings are as follows:
- Studio Apartments, Cube Apartments, 1 Bedroom Apartments & SOHO Apartments = 2 persons
- 2 Bedroom Apartments = 4 persons
- 3 Bedroom Apartments, Sub-Penthouse Apartments & Penthouse Apartments = 6 persons
1, 2 and 3 bedroom apartments are equipped with King beds. Selected apartments have the option to convert this King bed into two single beds. If the single bed configuration is required please advise your preference at time of booking. Studio apartments do not have the convertible / zip beds - one King bed is the only bedding option.
All visitors are required to vacate the building by 11pm. Only registered guests up to the maximum rooming configurations can stay afterwards.
STRICT NO PARTY POLICY
Click here to download our STRICT NO PARTY POLICY
SECURITY BOND / CREDIT CARD AUTHORISATION:
A credit card authorisation (pre-auth) will be asked for at time of check in and will be used to cover incidental items such as (but not limited to):
- Telephone, internet charges
- Any breakages or damage incurred during your stay.
- Any excessive cleaning charges, above the normal level of cleaning due to the apartment being left in an unacceptable state.
- Any recreational charge e.g. Tennis racquet hire.
- Additional servicing / cleaning charges.
We pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. We may pre-authorise a credit card for any charges we determine that the guest may be likely to consume during their stay. This may also include an amount to cover a security bond / deposit for damages. The pre-authorised amount is set aside by the credit card company for a period of up to 10-days. The pre-authorisation will affect your available funds and / or spending limit. For more information on this practice we suggest the cardholder contact their card issuer.
The minimum amount of funds we pre-authorise is as follows:
- Studio Apartments, Cube Apartments, 1-Bedroom Apartments & SOHO Apartments = $100
- 2-Bedroom Apartments = $200
- 3-Bedroom Apartments = $300
- Sub-Penthouse & Penthouse Apartments = $1,000
Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank and cannot be negotiated.
CASH BOND POLICY:
Without the above mentioned credit card (pre-auth) bond, we can accept a cash security bond at time of check-in. This is at our Property Managers / Reception staffs’ discretion. We reserve the right to reject bookings, evict and / or remove guests who cannot provide enough bond to cover potential damage / charges. Guests who damage
property will be blacklisted from ALL Meriton Serviced Apartment locations and we may choose to involve / notify the police. All cash paying / cash bond guests must agree to allowing Meriton Serviced Apartments to make a photocopy of at least one form of government issued photo identification at time of registration / check-in.
The minimum cash bond required is as follows:
- Studio Apartments, Cube Apartments, 1-Bedroom Apartments & SOHO Apartments = $200
- 2-Bedroom Apartments = $400
- 3-Bedroom Apartments = $600
- Sub-Penthouse & Penthouse Apartments = $1,500
Cash bonds will NOT be refunded until a complete inspection of the vacant apartment by our staff has been conducted. The registered guest name must exactly match the name provided on the photo identification. This person is responsible for the apartment and its contents for the period of registration. The registered guest will be liable for damages caused by third parties, including but not limited to visiting friends; regardless of whether the registered guest is present or not at the time the damage occurs.
All bed linen, bathroom towelling and kitchen tea towels are provided. A complimentary selection of guest bathroom amenities is also supplied along with kitchen detergent, dishwasher liquid and washing machine powder.
All Meriton Serviced Apartment locations offer bi-weekly housekeeping service (twice within 7-days) and a daily re-fresh on all other days. A daily re-fresh is simply all beds made and fresh towels supplied. Bed linen is changed during the full service. Some discounted rates, including but not limited to our long-stay, international wholesale and student groups only offer a once weekly full service. The exact service schedule can be confirmed with reservations during your booking or with reception upon arrival.
Should during your stay, you require an additional full service outside the normal cycle, this can be arranged at an extra fee. Reception is able to supply additional toiletries upon request at any time.
A rubbish chute is provided on each building floor for the removal of rubbish from the apartment. All guests are responsible for the removal of their own rubbish on a daily basis.
Bags are provided for this purpose.
Please refer to the terms and conditions in your reservation.
DESCRIPTIONS, PHOTOGRAPHS and MAPS:
Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and photographs are shown for general information only and highlight places in surrounding areas. Property photographs are representative only, actual apartments occupied may vary in decor and inclusions from those shown.
We highly recommend all our guests to have an appropriate level of travel insurance. Travel insurance can be arranged by many travel agents.
A child / children who is / are travelling / staying without the accompaniment of an adult over the age of 18 years is considered by most airlines / hotels as an unaccompanied minor/s. Unaccompanied minor reservations are not accepted by Meriton Serviced Apartments.
LIMIT OF LIABILITY:
We do our best to ensure your booking arrangements are satisfactory, however Meriton does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
If in the event that Meriton Serviced Apartments cannot provide the apartment accommodation as requested, we will find alternative accommodation in another apartment at the same property or another Meriton Serviced Apartments location. In extreme cases we will relocate guests to a nearby hotel of similar or better standard (including transportation) or offer a full refund.
In the event that a guest fails to pay immediately upon demand any amount owing to Meriton Serviced Apartments, pursuant to the booking and accommodation (including without limitation those incidentals such as telephone, cleaning, etc. set out above) Meriton Serviced Apartments reserves the right to deny access to the guest and ask that they vacate the premises.
If in the event that a guest has caused damage to the property or effected other guests / occupants of the property, Meriton Serviced Apartments reserves the right to ask that guest to leave and forfeit any monies paid and will require the guest to pay for any damage caused.
If a guest / occupant behaves in an unacceptable or aggressive manner to other guests / occupants or Meriton Serviced Apartments security staff, or is suspected of carrying out illegal acts on the premises, that guest / occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.
All Meriton Serviced Apartment buildings are secure environments and we do everything possible to ensure security levels are maintained, and we ask that our guests do also. However, Meriton Serviced Apartments takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises. In that regard, we recommend that our guests obtain an appropriate level of travel insurance.
RIGHT OF ENTRY:
In the event that the Hotels Management has a legitimate cause for concern or if the guest has not been seen or able to be contacted over a period of time the apartment may be entered by the Hotel Manager or their delegate to ensure the safety and comfort of other guests and our property.
Guests and booking agents of Meriton Serviced Apartments are allowed partial impossibility in an agreement (Accommodation Reservation and or Group Accommodation Agreement), where the performance of the agreement by either party is subject to acts of God, war, terrorism, government regulations, national disaster, strikes, civil disorder or curtailment of transportation facilities beyond the control of the parties making it inadvisable, illegal, or impossible to fulfil some or all of the agreement. The Agreement may be terminated without penalty for any one or more of such reasons by written notice from one party to the other.
TRAVEL AGENTS COMMISSION:
Please visit the below for further details on how to claim your commission with Meriton Serviced Apartments
BEST RATE GUARANTEED:
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