Terms and conditions

Please read these booking terms and conditions carefully as they incorporate the basis upon which bookings are accepted by Meriton Serviced Apartments. 


Prices are quoted in Australian dollars and are on a per apartment per night basis. The rates are subject to change without notice until booking is paid in full. All prices include 10% GST.

Reservations can be made online at www.stayMSA.com or by calling +61 2 9277 1111 (1800 214 822 Toll Free Aust) or (0800 556 691 Toll Free NZ). For further information please contact either the property direct or our central reservations office.

Meriton Serviced Apartments will not guarantee or confirm a booking or reservation made more than 365-days (1-Year) prior to arrival. Requests and booking expression of interests can be registered; however no guarantee on availability or rate can be made. Meriton reserves the right to reject with reasonable notice any and all bookings made beyond 365-days.

Full payment is to be made on arrival during the check-in process. Payment will be require for the full stay (accommodation value) and the additional security bond.

- Valid photo identification is required to check-in, regardless of method of payment.
- Payment can be made via cash, credit card or EFTPOS.
- The card holder must be present with the credit/debit card on arrival to make the payment.
- Please note that all amounts shown by the hotel on our confirmation and registration card are in Australian Dollars.
- Accepted credit cards are Visa, MasterCard, China Union Pay, Diners and American Express.

- A 2% credit card fee applies to payments made for bookings made online (excludes direct booking made via our own website). You may wish to change your payment choice on arrival to cash or EFTPOS to avoid the fee.

Check-in time: after 14:00 (2pm)
Should you arrive prior to 2pm, you may park your vehicle* in our car park and store your luggage in our cloak room until time of check-in. *MSA Campbell Street has no onsite parking. 
Check-out time: prior to 10:00 (10am)
Late check-out after 10:00am - an extra night’s rate will be charged, subject to availability.
Minimum lengths of stay apply during special event periods, as determined by Meriton Serviced Apartments.
All Meriton Serviced Apartments are NON SMOKING. Some apartments have outdoor balcony areas and ashtrays are provided for smoking.

For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any non-registered visitors leave all apartments by 11pm (23:00) each evening. Please also extend this courtesy to our neighbours when entering and exiting the building or car park. 

Meriton Serviced Apartments maximum apartment configuration for all guests / bookings are as follows:

1, 2 and 3 bedroom apartments are equipped with King beds. Selected apartments have the option to convert this King bed into two single beds.  If the single bed configuration is required please advise your preference at time of booking. Studio apartments do not have the convertible / zip beds - one King bed is the only bedding option.

Meriton Serviced Apartments may evict a guest or visitor without warning, should conditions warrant;

  • Intoxication and unsavoury behaviour
  • Overcrowding - when the number of persons in the apartment exceeds the number of sleeping positions (see table above)
  • Physical or verbal assault towards staff, residents or other guests
  • Wilful damage to Meriton Serviced Apartments property
  • Any incident for which the police need to be called onto the premises
  • Any behaviour posing a safety threat to others
  • Ignoring advice to reduce excessive noise (music or other noise)
  • Throwing of objects over apartment balconies or from windows
  •  Smoking ($200 cleaning and deodorizing fine also applies)

Adequate identification is required at time of check-in at any Meriton Serviced Apartment to verify your identity and must match the name on the reservation. A current drivers licence, passport or other form of photo identification (ID) will be asked for prior to check-in. We require all credit card usage to be accompanied by an official Government issued ID which includes a photo and is valid at the time of your arrival. This ID may be copied and stored as record that we have verified who you are and your authority to use your credit card as a combat to increasing credit card crime. We believe that this policy best protects our guests and benefits all credit card holders, far beyond a simple signature comparison.  As per our privacy policy, any personal information contained on the collected identification will not be on-sold, will be securely stored and carefully disposed of at the end of its usefulness.

A credit card authorisation (pre-auth) will be asked for at time of check in and will be used to cover incidental items such as (but not limited to):

  • Telephone, internet charges
  • Any breakages or damage incurred during your stay.
  • Any excessive cleaning charges, above the normal level of cleaning due to the apartment being left in an unacceptable state.
  • Any recreational charge e.g. Tennis racquet hire.
  • Additional servicing / cleaning charges.

We pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. We may pre-authorise a credit card for any charges we determine that the guest may be likely to consume during their stay. This may also include an amount to cover a security bond / deposit for damages. The pre-authorised amount is set aside by the credit card company for a period of up to 10-days. The pre-authorisation will affect your available funds and / or spending limit. For more information on this practice we suggest the cardholder contact their card issuer. 

The minimum amount of funds we pre-authorise is as follows:

  • Studio Apartments, Cube Apartments, 1-Bedroom Apartments & SOHO Apartments = $100
  • 2-Bedroom Apartments = $200
  • 3-Bedroom Apartments = $300

Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank and cannot be negotiated.

A credit card charge (bond) for all penthouse bookings will be taken at time of check in and will be used to cover incidental items such as (but not limited to):

  • Telephone, internet charges
  • Any breakages or damage incurred during your stay.
  • Any excessive cleaning charges, above the normal level of cleaning due to the apartment being left in an unacceptable state.
  • Any recreational charge e.g. Tennis racquet hire.
  • Additional servicing / cleaning charges.

A bond will be charged for all penthouse bookings upon arrival. Upon departure the bond will be refunded to your credit card. For domestic credit card holders this process may take up to 48 hours. If you’re an international card holder this may take longer depending on your financial institution.

The minimum bond amount that is charged for Sub-Penthouse & Penthouse Apartments = $1,000.

Once a charge has been made, we cannot release, remove or lower the charged amount, until we process the final account on departure.

Without the above mentioned credit card (pre-auth) bond, we can accept a cash security bond at time of check-in. This is at our Property Managers / Reception staffs’ discretion. We reserve the right to reject bookings, evict and / or remove guests who cannot provide enough bond to cover potential damage / charges. Guests who damage
property will be blacklisted from ALL Meriton Serviced Apartment locations and we may choose to involve / notify the police.  All cash paying / cash bond guests must agree to allowing Meriton Serviced Apartments to make a photocopy of at least one form of government issued photo identification at time of registration / check-in.

The minimum cash bond required is as follows:

  • Studio Apartments, Cube Apartments, 1-Bedroom Apartments & SOHO Apartments = $200
  • 2-Bedroom Apartments = $400
  • 3-Bedroom Apartments = $600
  • Sub-Penthouse & Penthouse Apartments = $1,500

Cash bonds will NOT be refunded until a complete inspection of the vacant apartment by our staff has been conducted. The registered guest name must exactly match the name provided on the photo identification. This person is responsible for the apartment and its contents for the period of registration. The registered guest will be liable for damages caused by third parties, including but not limited to visiting friends; regardless of whether the registered guest is present or not at the time the damage occurs.

All bed linen, bathroom towelling and kitchen tea towels are provided. A complimentary selection of guest bathroom amenities is also supplied along with kitchen detergent, dishwasher liquid and washing machine powder. 

All Meriton Serviced Apartment locations offer bi-weekly housekeeping service (twice within 7-days) and a daily re-fresh on all other days. A daily re-fresh is simply all beds made and fresh towels supplied. Bed linen is changed during the full service. Some discounted rates, including but not limited to our long-stay, international wholesale and student groups only offer a once weekly full service. The exact service schedule can be confirmed with reservations during your booking or with reception upon arrival.

Should during your stay, you require an additional full service outside the normal cycle, this can be arranged at an extra fee. Reception is able to supply additional toiletries upon request at any time.

A rubbish chute is provided on each building floor for the removal of rubbish from the apartment. All guests are responsible for the removal of their own rubbish on a daily basis.
Bags are provided for this purpose.

Our general cancellation policy for bookings made direct on our website or via our reservations team, is no penalty if cancelled prior to 12 Noon (hotel time) 1 day prior to your arrival. However some rates have different policies and some special event periods, have a no cancellation policy.

The cancellation policy will be explained to you during your reservation over the phone or sent via email with your confirmation if booking online. 

Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and photographs are shown for general information only and highlight places in surrounding areas. Property photographs are representative only, actual apartments occupied may vary in decor and inclusions from those shown.

We highly recommend all our guests to have an appropriate level of travel insurance. Travel insurance can be arranged by many travel agents.

A child who is staying without the accompaniment of a parent, guardian or adult over the age of 18 years is considered by most hotels as an unaccompanied minor.  An unaccompanied minor/s may be permitted to stay at Meriton Serviced Apartments if they can satisfy the normal payment, bond and identification requirements.  Meriton Serviced Apartments strongly advises against minors staying alone without adult supervision for safety reasons, as our apartments may have gas cooking facilities, sharp knives, internal stairs and bathtub which could be hazardous to minors staying alone.  Meriton Serviced Apartments cannot accept any responsibility for injury caused by an unsupervised minor staying in our apartments, nor can we provide the service of supervising and caring for a minor during their stay. 

We do our best to ensure your booking arrangements are satisfactory, however Meriton does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

You agree to enter the car park at your own risk. Meriton does not accept any responsibility for damages or loss to your property or property belonging to someone else. 

If in the event that Meriton Serviced Apartments cannot provide the apartment accommodation as requested, we will find alternative accommodation in another apartment at the same property or another Meriton Serviced Apartments location. In extreme cases we will relocate guests to a nearby hotel of similar or better standard (including transportation) or offer a full refund.

In the event that a guest fails to pay immediately upon demand any amount owing to Meriton Serviced Apartments, pursuant to the booking and accommodation (including without limitation those incidentals such as telephone, cleaning, etc. set out above) Meriton Serviced Apartments reserves the right to deny access to the guest and ask that they vacate the premises.

If in the event that a guest has caused damage to the property or effected other guests / occupants of the property, Meriton Serviced Apartments reserves the right to ask that guest to leave and forfeit any monies paid and will require the guest to pay for any damage caused.

If a guest / occupant behaves in an unacceptable or aggressive manner to other guests / occupants or Meriton Serviced Apartments security staff, or is suspected of carrying out illegal acts on the premises, that guest / occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.

All Meriton Serviced Apartment buildings are secure environments and we do everything possible to ensure security levels are maintained, and we ask that our guests do also. However, Meriton Serviced Apartments takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises. In that regard, we recommend that our guests obtain an appropriate level of travel insurance.

No pets are permitted inside any Meriton Serviced Apartment location under any circumstances, if an animal is seen it will be considered a breach of your accommodation conditions and you will be evicted.

Guide Dogs are permitted inside all Meriton Serviced Apartment locations. Guide Dogs must have a medallion on their collar with their Guide Dog r
egistration number and the owner must carry a laminated pass, showing their name, as well as their dog’s name. Guide Dogs must be harnessed.

Please advise ahead of time if you will be travelling with a Guide Dog.

In the event that the Hotels Management has a legitimate cause for concern or if the guest has not been seen or able to be contacted over a period of time the apartment may be entered by the Hotel Manager or their delegate to ensure the safety and comfort of other guests and our property.

Guests and booking agents of Meriton Serviced Apartments are allowed partial impossibility in an agreement (Accommodation Reservation and or Group Accommodation Agreement), where the performance of the agreement by either party is subject to acts of God, war, terrorism, government regulations, national disaster, strikes, civil disorder or curtailment of transportation facilities beyond the control of the parties making it inadvisable, illegal, or impossible to fulfil some or all of the agreement. The Agreement may be terminated without penalty for any one or more of such reasons by written notice from one party to the other.

Please visit the below for further details on how to claim your commission with Meriton Serviced Apartments

We are so confident that you won’t be able to find a lower rate for any of our properties we are prepared to guarantee it.
We understand that looking for the cheapest rate can be time consuming and frustrating, that’s why we offer the lowest rate available on our own website to save you time and money.
On the unlikely occasion you find a cheaper rate that is not listed on www.meritonapartments.com.au, please call our Australian call centre on 131 672 where we will honour the rate. 

Terms & Conditions; 
The rate must be publicly available and valid for the same arrival and departure dates. The rate must be listed in AU$ (Australia Dollars), not influenced by a currency conversion and include GST (tax). If the cheaper rate be the result of a third party reseller selling Meriton Serviced Apartments at a loss, we may not be able to extend the guarantee.

Free Internet is available across all MSA locations in Sydney, Brisbane and on the Gold Coast.
Limit of 1GB per apartment / per 24hr period, excess usage fees apply.
Internet is only available for wireless devices at MSA Southport.  

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‘Meriton Serviced Apartments’ is a registered trademark