Q. Do I receive free internet with my booking?
A. Yes. All Meriton Serviced Apartment locations offer guests complimentary High-Speed internet in your suite and hotel shared areas.
Q. What if I cancel my reservation will I be charged?
A. Our standard cancellation policy requires reservation cancellations or changes to be advised to us by 2PM (14:00) hotel time, one (1) day prior to arrival. If the guest does not arrive by 11PM (23:00) on the arrival date without alerting the hotel, the reservation will be released and 100% of accommodation will be charged. Any pre-payments (if any) will also be forfeited. Over high demand and special event periods alternative cancellation policies may apply. The cancellation policy will be communicated during the reservation process and can be supplied in a confirmation email when requested.
Q. How many guests does my suite sleep?
A. Each suite has a maximum number of guests who can sleep overnight on existing bedding.
Studio / Executive / Standard / 1-Bedroom = 2 Guests
2-Bedroom = 4 Guests
3-Bedroom / Penthouse = 6 Guests
Q. Is there a limit on the amount of visitors?
A. Yes. All visitors must leave by 11pm. Maximum number of visitors per suite is;
Studio / Executive / Standard / 1-Bedroom = 2 Visitors
2-Bedroom = 2 Visitors
3-Bedroom / Penthouse = 4 Visitors
Q. Do you provide restaurant facilities?
A. Unfortunately all Meriton Serviced Apartment locations do not. However in your apartment compendium there is a list and menu options from our preferred local restaurants. We have also partnered with Delivery Hero enabling you to easily order takeaway and delivery food direct from your computer or portable device.
Lunch and dinner orders can be placed through Delivery Hero’s website. Go to http://www.deliveryhero.com.au/ to see the restaurants delivering to your room and browse their menus and reviews. This service is available daily.
Q. What if I arrive early at the hotel can I check-in?
Q. What time is check-out?
A. Our Check-out time is 10am, unless you have pre-booked with reservations a relaxed check-out (until 1pm) at $60.
Please Note: Penthouses cannot be booked with a relaxed check-out.
Q. Can reception store my luggage after check-out?
A. Reception can always store your luggage after you have checked-out allowing you to enjoy the local surrounds. You will still be able to collect your luggage upon your return.
Q. Can I book a car parking spot?
A. Car parking cannot be pre-arranged or reserved, it’s on a first come first served basis. In the unlikely event the car park is full; our reception staff will help find alternate arrangements.
Q. Can I extend my booking?
A. Yes. If you extend your in-house booking, your original suite key/s and car parking pass will stop working on your original departure date. Reception will need to reprogram them for you so you are not inconvenienced.
Q. If I need to exit and re-enter the car park will I be charged both times?
A. Reception can validate your ticket for the duration of your stay. This ticket will allow you to come and go as you like for your full stay. The ticket is for one car only; and must be used in and out in a consecutive order to remain valid.