Travel Agent Commission Information

MSA Commission Claim Process

Please Note: We only pay commission to register travel agents who hold an active IATA or TIDS number. This number must be displayed on all invoices to Meriton Serviced Apartments in order to receive commissionable payments. 

For official Travel Agents who reserve commissionable rates the following applies:

To claim the agreed/advertised commission please fax an official tax invoice on your agency letterhead to +61 2 9277 1188 or email a PDF to

Please ensure that your tax invoice includes a valid Meriton Serviced Apartments reservation (confirmation) number, your ABN number and include the GST breakdown (applicable to Australian travel agencies only).

We process commission claims as we receive them and pay by cheque monthly.

We do not pay commission automatically on reservation requests, emails, statements or account summaries.

One tax invoice must be sent per Meriton Serviced Apartments hotel – not combined or for multiple hotels.

We only pay commission in Australian Dollars (AUD$) via Cheque or EFT (for Domestic bank accounts).

Commission will only be paid once a guest has checked-out from their accommodation. 

All commissions are processed centrally for all of the Meriton Serviced Apartments hotels. Please do not send commission requests directly to the hotel where your guests stayed, as they will often not be paid.

It is our company policy not to pay commission on reservations after one year (365-days) post your guest's departure date.

All public rates loaded into the GDS are commissionable at 10%. Corporate negotiated rates are non-commissionable.

Corporate negotiated contracts issued by Meriton Serviced Apartments clearly state if commission is payable on the negotiated rate or not.

Direct bookings via our website made on our Direct Dynamic Rate are commissionable at 10%, all discounted and promotional rates, corporate rates and special offers are non-commissionable.

Reservations made directly with our contact centre agents are non-commissionable. For qualifying travel agents wishing to reserve commissionable rates please use our Direct Dynamic Rate as displayed on our brand website ( 

Only the accommodation reserved on applicable rates are commissionable at 10%, all additional products such as rollaway beds, car parking, relaxed check-out and any other fees/charges are non-commissionable. 

Extended stay reservations are non-commissionable.  If you require commissionable rates please ensure to request one at the time of your enquiry.  Please ensure to request a written confirmation stating the rates reserved are commissionable for your records.

We only pay commission for successful management of a large (group) reservation. We do not pay commission purely for a referral service.  If the group is mismanaged, including but not limited to delayed payments, incorrect rooming list/s or group block wash in excess of 15% of the original group hold; the commission amount may be withheld partially or in-full at the discretion of Meriton Serviced Apartments.