Had a funny experience - 27/06/16- went out to vivid cruise - came back to room and found stove fan on and stove light - couldn't turn it off and called reception to get maintenance man who fixed it. We didn't touch the stove prior to this. Also next morning found two clothes items missing from my husbands bag . Didn't tell reception as we thought we would check at home first. Very strange events - did someone enter our room when we went out??
I've booked in for a one night stay for a business trip.
The check-in process was smooth and everyone with nice manners and I've been told that I am upgraded to a 2 bedroom apartment. Upon entering the room, I found there were two rooms were locked. I then called the reception to find out why and they told me they will look into it. 10 minutes later, I've been told that they were locked because I only booked for a 1 bedroom apartment (hello I didn't ask for an upgrade).
I find this very uncomfortable to have two of my rooms locked while I am staying in the apartment (as I have no idea what can be "stored inside the room - a body? drugs that somehow I became responsible for because I am staying in the apartment?). I've asked the reception to open them for me to check, they did it (although fairly reluctantly). They finally came up and opened the door for me to check (but still interrogated me and feeling very surprised to why I wanted them to open the rooms to check - I feel fairly insulted based on their reactions (they were polite for what they say, but you can sense what they have in mind) and they re-locked the room after I have completed the inspection.
I do stay in hotels fairly regularly for work every year and I have received many upgrades in the past, but never once any hotel / service apartment will lock the doors of one bedroom and one toilet when they upgraded the room . I've asked if it was common practice, and they said not common practice, but it happens sometimes. Then on what basis they don't trust that I am staying by myself? I just can't understand the rationale behind this other than they worried they undercharged me because I have only paid for a one bedroom apartment (then don't give me a 2 bedroom apartment in the first place! I didn't ask for it).
Poor form. Bad experience.
My partner and I stayed here at the end of November for a little holiday together for our first time in Sydney and loved it! The facilities were used quite a lot - mostly the pool and the spa, and everything else was incredible! We loved having a balcony to eat breakfast on, as well as the luxury of our own little kitchen and lounge area. The bed was extremely comfortable. We would recommend Kent Street to anybody!
We recently had an amazing stay for two nights in the Meriton on Kent Street. We originally booked a two bedroom apartment but upon check in were so lucky to be given an upgrade to the top floor in a three bedroom two level penthouse apartment which was just amazing!! Such a view! The girls were so excited to have their own room and their own TV. The facilities were fantastic too - the pool and spa, lobby, parking everything. Thank you so much for a lovely little holiday. Next time we hop to stay longer :)
My husband and I stayed at the Kent St apartment for 4 nites and 5 days. Our room was very comfortable and had a gr8 view.The location was spot on and central to all transport. We loved the darling Harbour and the ferries.I would recommend the accommadation to all my friends and if go back to sydney would stay there again.
Regards Louise & michael Naldrett.
Great staff. Loved the room. Clean, tidy and a great view.
The location was great! We loved our stay and all the amenities! The staff especially the two Tyson's at the front desk and Servio the concierge were very helpful and extremely accommodating! The apartment was clean, well stocked and the view was awesome! Thanks so much for making our trip fabulous! We enjoyed The Meriton and will recommend it highly to all our friends!!
It was like coming 'home' (having stayed here last year as well)...and we already know we'll be back next year. It's close to Darling Harbour (where our Conference was)...It only took us 5-10 mins to walk there each day. Also, we walked to Circular Quay (shopping along the way) - so the apartment is perfect for us being central to everything we needed. It was so lovely and clean too (and we're both rather fussy when it comes to cleanliness!)...We felt very relaxed and comfortable in our 'home away from home'. After long days at our wonderful conference, we fell into our comfy, clean beds and slept very well indeed!! The reception staff were efficient and friendly. I have no hesitation in recommending this place...It's excellent!!
I have always found the service to be very good and I am always welcomed back. I have stayed with Meriton for work and lesuire and I have recommended you to my friends.
We thoroughly enjoyed our stay at the Meriton on Kent. It was so central to every thing. And the best thing was the Balcony & opening windows & pool/spa.
The Skyview Apartment was excellent value - our overseas friends who were visiting Australia for the first time were very impressed with both the apartment and the outstanding views. The apartment complex was within easy walking distance of major Sydney highlights like Darling Harbour, Chinatown, CBD shopping, theatres and restaurants as well as transport links by both train and bus to The Rocks, Circular Quay etc. The only improvement we could suggest would be a clothes airer being provided for use in the laundry or on the enclosed balcony for air drying of clothes instead of having to use the clothes dryer.
During this stay everything were perfect and pleasant. Nothing to add
Everything was excellent. The location is fantastic. I had read on Tripadvisor that some people had problems with the lifts but we certainly didn't. The only problem was that when new towels were left, the old ones sometimes were left behind.
Staff were very freindly, great location, room was good, price was good, overall we were very happy with our stay.
We enjoy staying at the Meriton Aparments. The location is convenient, the apartments are neat and well kept, the facilities suffecient to our needs and the staff attentive. I have no problem recommending Meriton and we'll definitely be staying again. Meriton on Kent is considered our home away from home.
We had an enjoyable stay at Meriton on Kent Street, and would definitely stay again if in Sydney. Apartment was clean and well set up, loved the balcony. Staff were most courteous, and informative.
We return to stay at Meriton Kent St when we travel to Sydney because the location is convenient to all the attractions of Sydney, it's good value for money and the staff are always friendly and helpful and it has parking on site
Meriton has to be one of the best serviced apartments I have stayed with. Everything from making the reservation to checking out was smooth and easy. The staff at concierge were also very friendly. I wish we had stayed much longer.
A fabulous warm and inviting place to stay, apartments very clean and tidy. The view and the location to local attractions was brilliant.
I think this stay was probably the best stay I have had. It is always a pleasure to stay at the Kent Street Meriton and consider it our home away from home. If I could afford to I would be up there a few weekends out of every month, my room was fantastic and I will request that room upon next visit.
We travel regularly and all over the world. Outstanding service and apartment. Will always stay at Meriton when one is available. Well done Meriton.
We have returned home after a two night stay at Merriton Kent St. Our apartment was on the 55th floor with fabulous views. The appartment was veryclean, comfortable and in a perfect location, but what makes Merriton Kent St most memorable is the friendly and highly professional staff. I would especially like to say a big thank you to Warren in reservations. It was our first stay in Sydney and Warren went out of this way to make our stay special. We are returning to Sydney again in August and will certainly be returning to the Kent St apartments. I would highly recommend a stay with Merriton , especially Kent Street.
I have traveled frequently to Sydney and frequently disappointed by the level of hotels & Services on offer at a world class city, this was until I discovered Meriton on Campbell Street and more recently Kent Street - Both properties so more superior than anything else in the city in terms of customer service, leisure facilities and Room facilities. They are quite simply superb!
Great place. I just loved it. The service was good and the location is great. I now know where to stay whenever I am in Sydney
Just wanted to say what an affordable luxury our stay was.The staff were all so very friendly and genuine and we only wish it was a longer stay.(next time) I have already told friends it is the place to stay when they go to Sydney. Thank you .
Excellent location and rooms are of great layout and quality. Kitchenette is well stocked, bathroom is clean with decent sized amenities unlike the tiny ones you get at most hotels and there's always spare towels in the wardrobe which comes in handy when you prefer not to have housekeeping knocking on your door or having to call reception all the time! Always impressed with Meriton, both serviced and residential. The only downside would be the checkout time being strictly 10am and $50 onwards if you request for late checkout. Aside from that, front desk staff are efficient and friendly and have never had to wait to be served on checkin/out!
thought the apartment we stayed in was excellent. Layout of the apartment was great, functunality of the kitchen was great. We were up on the 40th level and had an amazing view and the use of a balcony. It was very handy having a washing machine and dryer to use also. All staff we came across during our staff were very friendly and efficient. I have already recommended the Meriton Apartments on Kent St to friends and they are going to stay in September. We will definitely use Meriton apartments again. My only complaint was that the bed we were sleeping on was two single mattresses pushed together (which normally would have worked) but they were at different heights and it made the bed a bit uncomfortable.
I booked the apartment for my cousins 18th night out, and everyone was amazed at how beautiful the room was. All staff were were pleasant and helpful whenever I spoke to them, I would definitely recommend to anyone and definitely my first choice for accomodation as the price was reasonable for the location and views.
We had 63 apartments booked between Kent Street & World Towers & Samir, who managed our booking was not only very pleasant & extremely helpful but nothing was too much trouble for him and he could not have been more accommodating. He made the process 'Problem Free'. This is the 1st time I have had to manage such a large group accommodation & he was patient & supportive. We will be using Meriton again in 2012 and for each year after that for our accommodation, when we attend the Hillsong conference in Sydney. The apartments were a home away from home, in fact we all felt more pampered than that at home. Thank you so much Sam & The Meriton
Thanks for the chance to give you some feedback! Our stay with you was great â as always. I first booked Meriton on Kent about a year or so ago via Wotif: this was for a short business trip and I booked for three of us, including our organisationâs Chief Scientist. Needless to say I was hoping that Meriton would be both good value and quality - I wasnât disappointed and our Chief Scientist (who is from Sydney) was impressed! Since this first positive experience I have made Meriton on Kent my first and only choice for Sydney accommodation and have stayed several times â always a good experience: good facilities; well-kept, clean and nicely decorated rooms; efficient, friendly and helpful staff. On the strength of my Sydney experiences I have booked a 6 night stay at Meritonâs Broadbeac! h property (6-11 August) for a week-long conference â excellent value at about half the price of the recommended conference accommodation which is in the same street. I'm looking forward to the stay!
he hotel is very well situated for all network systems trains, trams, monorail and Darling harbour just a 5 min walk away, the night life was good very accessible and if you like Italian food Mamas is just around the corner inexpensive but good value and the host is a good laugh.Fantastic views from our 46 floor apartment. All in all a really good experience looking forward to our next stay there. How people complain about misty mirrors and slow lifts there are 5 lifts to choose from 46 floors in 30 sec's how fast do you want a lift??? some people need to get a life.
if only all apartments were this good! will be definitely seeing more of meriton in the upcoming weeks!
Stayed for one night at Kent St Apartment. Asked for a quiet room and tha is exactly what I got - with an absolutely stunning vista of Sydney at night time. 15 in walk to Central Station.Fantastic room. Beautiful comfy king size bed .. clean room.. what more could one ask for in a short stay room.Will definitely be staying next time in Sydney..
My sister and I have just spent 5 nights with you and can highly recommend everything regarding our stay. The staff couldn't have been more helpful, polite and accommodating -The apartment was clean and well looked after -- This was our first stay with you and from now on we will definately be booking our once a year trip to Sydney staying at the Meriton Kent Street.
Fantastic stay, clean, friendly - Location is 10 minute walk from Town Hall train station, Darling Harbour or Pitt St Mall. Front counter service at check in excellent and was offer free upgrade. ;-) Sky view outstanding, excellent heating / cooling options, outside seating area see photos (on 49 level). Room very clean, modern facilities decor Two bedroom, two bathroom apartment. Very FAST lifts... excellent security Will stay again with children....
My brother really liked the apartment- quiet and very comfortable, and he appreciated the way the staff were always so helpful. It might be a good idea to have someone check the room carefully before check-in as there was no fry-pan in the kitchen and as it was winter, an extra blanket would have been good, otherwise, it was a fantastic experience
We were extremely happy and would love to return to the penthouse again for our next special function.
I found the process, the service and all elements to be extremely well done and highly professional.
What a great service, fantastic accomodation, well priced, great value for money.
I stayed in a 2 bedroom apartment with my boyfriend & friends and we all had a fantastic time! The apartment was immaculate and the staff very friendly and helpful. We found the central location very handy for our holiday, the apartment comfortable and spacious. We would all definitely recommend the Meriton Kent Street to our friends. Thanks for a lovely stay.
This was the first time I had stayed at the Meriton Kent St apartments. The apartment was immaculate and had everything we needed for our 4 night stay. Staff were friendly and helpful, making our stay all the more enjoyable. Location was perfect, short walk to Darling Harbour and only a minute's walk from the monorail. We will definitely be staying here again. Highly recommended.
We really enjoyed our stay. We had brought visitors from England with us and the staff were very friendly and good and were very accommodating.
We enjoyed our stay and the friendliness especially of the people you had as the concierge they really were a stand out to us. Overall I was surprised at how much I was impressed with the apartments. It is nice to go in and everything to be clean and in good condition. The Kent St apartments are well placed and it is easy walking to Darling Harbour, the station and shops and of course China town. We would certainly consider staying again if we come to Sydney.
Overall I am very happy with my latest stay at Meriton on Kent Street in Sydney. In particular, I am very pleased that the service by the reception staff have improved greatly since my last couple of stays where the service was a bit cold - the reception staff are now a lot friendlier and approachable, well done.
I also wanted to express my thanks to the housekeeping staff who found a handbag I left in the room after our first visit. When I discovered it was missing, I emailed the hotel, and the housekeeping staff had turned it in. I was able to retrieve it when we returned for a second stay at the end of our vacation. Thanks to your wonderful staff.
The apartment was very well maintained. As this was the first time that I chose to stay in an apartment, rather than a hotel in Sydney, I was really impressed. The kitchen facilities were excellent, as I had decided to prepare my own meals during my stay. As a traveller from interstate, having the cooking utensils, linen, towelling, and bathroom accessories provided was so awesome. If anything, probably a few more satchets of dish washing liquid would be handy, and perhaps a few extra chux for cleaning. Thankyou so much for the upgrade. The view over Sydney was spectacular! and I enjoyed having a cup of tea on the balcony with the cute teapot that was provided. Definately would stay again!
great service, convenient location, friendly ,helpful staff
ALL staff were friendly at all times. The female receptionist remembered my name each time I called at reception.
I will ALWAYS stay at Meriton in Sydney!
I would like to say that all staff were very nice and I had a great stay over and will be coming back again. The appartment was awesome.
The spa and pool area was great although the spa was a little hot. It would have been nice to have seats outside on that roof area to sit and take in the sun.
In the last 12 months, I've now stayed at the Pitt Street apartments and the Kent Street apartments and have enjoyed our stay without issue. To this end, we have recommended your apartments to friends and will without doubt make the decision to stay again on our next visit to Sydney.
loved our stay with stay again and again when visiting Sydney city
This was the first time we have used your apartments and we found that it far exceeded our expectations. Our room was of a very high standard and the courtesy of all the staff made our stay most enjoyable. We will definately use this accommodation again.
I really enjoyed my stay with you guys and would recommend Meriton to all
I used to stay in a much more expensive hotel but now Meriton is my accommodation of choice--better value and better quality, thank you.
Enjoyable stay. Impressed with location, service and cleanliness of the apartment.
I enjoyed my stay in Sydney with your organisation and would recommend you to anyone.
We were very impressed with the Meriton Apartments and would definitely recommend them to others. The front office staff were fantastic and we cannot recall the names of the male and female staff members we dealt with but there service was outstanding.
Excellent accommodation which I would (and have) highly recommended to family and friends. Will definitely be staying with you again in the future.
We came for our wedding and 40 of our wedding guests also stayed at the Meriton because we recommended it. They were all very happy with the apartments and service. We will be returning to Sydney for my sisters wedding in February and will be staying at the Meriton again.
We have stayed in apartments in different parts of the world for both business and pleasure. We have recently retired and now I have to find good places for myself. We were incredibly pleased with this apartment and I've already emailed friends in UK and Australia to tell them it was probably the best ever.
To my very pleasant surprise I was given a complimentary room upgrade on check in. The room was stunningly beautiful and I cannot thank you enough for the upgrade, you made what was already going to be special evening even more special by adding too it with a truly beautiful room. I cannot thank you enough.
Thank you so very much for such a wonderful experience. I have stayed at other places and i must add that there is no place like the Meriton. I will be definitly returning in the near future. Everything was so clean i felt like i was home away from home. Thank you again.
We could not fault the service or the apartments in our 5 night stay.... really beautiful apartment.... thank you
I travel to Sydney at least twice a year for both business and breaks and always appreciate the value Meriton offers.
We thoroughly enjoyed our stay at Meriton and will definitely think of booking a Meriton at any state in Australia. I will surely recommend Meriton to friends and relatives as the apartment is very comfortable and the location at Kent St is just great and convenient.
Very good formula! And a very good relation offer - price!
Thank you very much Meriton, i had a wonderful stay.
We had a wonderful stay and the apartment exceeded our expectations. Perfect central location.